EWB Complaints Process
What to do if you need to make a complaint
We at EWB believe that we each have a role to play in upholding the highest standards of ethical behaviours for anyone involved in the organization. This complaints page is intended to encourage and enable employees and others to raise concerns internally so that Engineers Without Borders (EWB) can address and correct inappropriate conduct and actions.
In many cases a problem can be dealt with quickly by speaking directly to the person involved at EWB. They may be able to resolve it with an explanation or apology.
If this is not possible, go straight to stage 2.
You can make a complaint directly to EWB’s HR lead by emailing firstname.lastname@example.org. Your complaint will be acknowledged within five working days, letting you know the process for dealing with your complaint.
If the incident is regarding the CEO or the HR department, you can make a complaint directly to the Board of Directors by emailing email@example.com.
Once a complaint has gone through the proper internal channels (stage 1 and/or stage 2) and has been proven unsuccessful in addressing the issue, the independent office of the Ombudsperson can be contacted with a formal complaint at firstname.lastname@example.org.
At any stage you may relay your complaint to the following agencies:
Ministry of Labour (for EWB employees) – https://www.labour.gov.on.ca/english/feedback/
Canada Revenue Agency – https://www.canada.ca/en/revenue-agency/services/charities-giving/charities/contact-charities-directorate.html
Post: 365 Bloor St. East, Suite 2000 Toronto, ON, M4W 3L4 Canada
Or call: 1 (866) 481 3696