- Role: Operations Manager
- Venture: Viamo
- Location: Accra, Ghana
Viamo (formerly know as VOTO Mobile) is a fast growing social enterprise with over 100 staff spread across 25 offices around the world including hub offices in Accra, Kampala and Kigali. Viamo works on a global scale to catalyze a tech-focused movement connecting non-profits, governments, and businesses to the people they serve using the digital technologies they have in their pockets.
Our vision is a world where all people have access to the information they need to make decisions for healthy, prosperous lives, and have meaningful relationships with governments, civil society and businesses.
About You
The Global Design & Implementation Team at Viamo works closely with our partners and Viamo’s Country Managers to deliver world-class & socially impactful projects across the world. With offices in Accra, Dakar, Kigali, and Mumbai, we deliver value to our clients and end-users through the use of the Viamo software platform to run mobile-based surveys, messaging campaigns, informational hotlines, surveillance systems and interactive media campaigns. Our team has grown quickly – we were three people in October of 2016 and are now 15! With this growth has come the need for more streamlined operations and leadership in improving the design, implementation, and ultimately the impact of our services.
As an Operations Manager, you will improve the quality and efficiency with which we are able to deliver these valued services in all of our hubs in addition to improving the quality and efficiency of the services themselves, systematically enhancing best practices for engagement and impact. You will be working out of Accra but connecting with colleagues across the globe.
Responsibilities
- Increase the efficiency with which the Design & Implementation Team delivers on products and services.
- Reduce frequency and severity of quality errors during the implementation process.
- Increase engagement of our end users and the impact we deliver through our projects.
- Work closely with the Director of Global Design & Implementation, the Chief Operating Officer, and other teams and departments to enhance inter-team/departmental collaboration.
- Create and implement processes to achieve the above.
Sound exciting? Here’s who we are looking for.
Skills & Qualifications
You are:
- Passionate & Motivated: You are passionate about the potential for technology to create social change, and believe that access to information leads to better decision-making.
- Persistent & Curious: You know the challenges of working in emerging markets and are eager to tackle them. You thrive on learning new skills, and are motivated to learn and grow. You are intellectually curious, but also like to roll up your sleeves and get things done.
- Growth Oriented: You want to be a part of building something new, and are looking for a fast-paced, dynamic environment where you can take ownership of your work and be a core part of a global team.
You possess the following skills and experience:
- Problem solving: You can identify key factors to project and team success through observation, analytical/quantitative methods, and conceptual and creative problem solving.
- Process creation: You spot inefficiencies or systemic problems within the team and create solutions that the team and project managers actually implement.
- Project management: You can scope a project, developing a clear problem statement and identifying the resources needed to meet the objectives; you are disciplined and self-motivated to complete deliverables on time.
- People leadership: You can inspire and train people who do not directly report to you to adopt new processes and habits.
