{"version":"1.0","provider_name":"EWB Canada","provider_url":"https:\/\/www.ewb.ca\/en\/","author_name":"rnavia","author_url":"https:\/\/www.ewb.ca\/en\/author\/rnavia\/","title":"COMPLAINTS PROCESS - EWB Canada","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\"><a href=\"https:\/\/www.ewb.ca\/en\/contact-us\/complaints\/\">COMPLAINTS PROCESS<\/a><\/blockquote>\n<script type='text\/javascript'>\n<!--\/\/--><![CDATA[\/\/><!--\n\t\t\/*! This file is auto-generated *\/\n\t\t!function(c,d){\"use strict\";var e=!1,n=!1;if(d.querySelector)if(c.addEventListener)e=!0;if(c.wp=c.wp||{},!c.wp.receiveEmbedMessage)if(c.wp.receiveEmbedMessage=function(e){var t=e.data;if(t)if(t.secret||t.message||t.value)if(!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var r,a,i,s=d.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),n=d.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),o=0;o<n.length;o++)n[o].style.display=\"none\";for(o=0;o<s.length;o++)if(r=s[o],e.source===r.contentWindow){if(r.removeAttribute(\"style\"),\"height\"===t.message){if(1e3<(i=parseInt(t.value,10)))i=1e3;else if(~~i<200)i=200;r.height=i}if(\"link\"===t.message)if(a=d.createElement(\"a\"),i=d.createElement(\"a\"),a.href=r.getAttribute(\"src\"),i.href=t.value,i.host===a.host)if(d.activeElement===r)c.top.location.href=t.value}}},e)c.addEventListener(\"message\",c.wp.receiveEmbedMessage,!1),d.addEventListener(\"DOMContentLoaded\",t,!1),c.addEventListener(\"load\",t,!1);function t(){if(!n){n=!0;for(var e,t,r=-1!==navigator.appVersion.indexOf(\"MSIE 10\"),a=!!navigator.userAgent.match(\/Trident.*rv:11\\.\/),i=d.querySelectorAll(\"iframe.wp-embedded-content\"),s=0;s<i.length;s++){if(!(e=i[s]).getAttribute(\"data-secret\"))t=Math.random().toString(36).substr(2,10),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t);if(r||a)(t=e.cloneNode(!0)).removeAttribute(\"security\"),e.parentNode.replaceChild(t,e)}}}}(window,document);\n\/\/--><!]]>\n<\/script><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/www.ewb.ca\/en\/contact-us\/complaints\/embed\/\" width=\"600\" height=\"338\" title=\"&#8220;COMPLAINTS PROCESS&#8221; &#8212; EWB Canada\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe>","description":"EWB Complaints Process What to do if you need to make a complaint We at EWB believe that we each have a role to play in upholding the highest standards of ethical behaviours for anyone involved in the organization. This complaints page is intended to encourage and enable employees and others to raise concerns internally so that Engineers Without Borders (EWB) can address and correct inappropriate conduct and actions.\u00a0 Stage 1 In many cases a problem can be dealt with quickly by speaking directly to the person involved at EWB. They may be able to resolve it with an explanation or apology.\u00a0 If this is not possible, go straight to stage 2. Stage 2 You can make a complaint directly to EWB\u2019s HR lead by emailing concerns@ewb.ca. Your complaint will be acknowledged within five working days, letting you know the process for dealing with your complaint.\u00a0 If the incident is regarding the CEO or the HR department, you can make a complaint directly to the Board of Directors by emailing boardchair@ewb.ca.\u00a0 Stage 3 Once a complaint has gone through the proper internal channels (stage 1 and\/or stage 2) and has been proven unsuccessful in addressing the issue, the independent office of the Ombudsperson can be contacted with a formal complaint at ombudsperson@beyondrewards.ca. At any stage you may relay your complaint to the following agencies: Ministry of Labour (for EWB employees) &#8211; https:\/\/www.labour.gov.on.ca\/english\/feedback\/ Canada Revenue Agency &#8211; https:\/\/www.canada.ca\/en\/revenue-agency\/services\/charities-giving\/charities\/contact-charities-directorate.html\u00a0 Contact details Post:60 Atlantic Avenue, Suite 200 Toronto, ON M6K 1X9 Or call: 1 (866) 481 3696 Email:\u00a0 concerns@ewb.ca\u00a0 &nbsp;","thumbnail_url":"https:\/\/www.ewb.ca\/wp-content\/uploads\/2018\/04\/Copy-of-Concordia_ChampagneParty1.jpg","thumbnail_width":1600,"thumbnail_height":1066}