- Role: Operations Associate
- Organization: Bloom Impact
- Location: Accra, Ghana
Bloom Impact is a digital marketplace that totally disrupts SME finance in emerging markets. Our mobile App and cloud platform empower underserved and excluded entrepreneurs and business owners to find financial services to help them grow and banks to quickly serve those in need. A unique opportunity for a Fellow to learn at an early stage social-impact venture with a team of experienced, international, digital finance experts.
About the role
The Operations Associate role is highly entrepreneurial, spanning monitoring and reporting management, research activities, operational systems setup and user adoption & field support, with a focus on driving our innovation in financial inclusion. Successful candidates will have the opportunity to work on helping our company scale professionally and drive user growth and success, and will work with the team to define deliverables (e.g., expansion report, CRM/Call Centre setup) to complete during the Fellowship period.
Responsibilities
- Responsible for managing and growing our Social Media channels (Instagram, Facebook, Twitter, LinkedIn) and monitoring impact on adoption.
- Manage ongoing evaluation and monitoring reporting, particularly our Growth KPIs & CAC.
- Support usage of our CRM and Call Center systems so the team can provide optimal support to small business owners and partners using our service.
- Test and provide input for each mobile App release.
- Support the Operations team with bank customer activities when needed, including on-boarding and ongoing service needs.
- Support field activities such as Events, that drive awareness, adoption and user feedback surveying of our mobile App.
- Monitor local budget & accounting activities in collaboration with our Accountant.
Sound exciting? Here’s who we are looking for.
Skills & Qualifications
Required
- Passionate, self-driven, committed professional with strong knowledge or experience in social enterprises. Willing to go the extra-mile in a high-energy, fast moving start-up.
- Strong entrepreneurial spirit and passion for entrepreneurship and market-based solutions to poverty
- Bachelor’s degree, Master’s degree preferred, within Public Policy, International Development, or International Relations
- Minimum 5 years of working experience
- Must have experience managing Social media
- Passionate, and experienced with mobile applications
- Must have experience in at least one area listed in the role responsibilities, such as;
- tech experience in CRM & or Call Center solutions.
- mobile applications fluency (i.e. development, input, design, research, etc.)
- reporting/evaluation
- Excellent attention to detail and strong desire to excel in all activities
Preferred
- Experience working/volunteering in another country
- Domain expertise in financial services and/or financial inclusion, particularly financial technology, payment systems, and/or innovative delivery models
- Experience working in or with startups or growth-stage enterprises in emerging markets.
- Language skills beyond English
