- Role: Business Process Consultant
- Organization: PEG Ghana
- Location: Accra, Ghana
PEG Ghana delivers Pay-As-You-Go (PAYG) asset-based financing to consumers who lack both access to reliable electricity and formal banking services. PEG’s anchor product – a basic solar home system that includes three lights, a phone charger and a radio – allows consumers living on $5-10 per day to access clean light for working and studying after hours, avoid harmful air pollution from kerosene based lighting solutions, and also build credit for additional products and services over time.
To date, PEG has raised $10 million and has 200 full time staff across Ghana and Ivory Coast. PEG has also won numerous awards, including the prestigious 2017 Ashden International Award for excellence in sustainable energy, and has been named as one of the “fastest growing companies in Africa” by the London Stock Exchange.
About the role
PEG Ghana has been growing rapidly since it launched, including huge growth in the sales, data, Inventory, credit and customer experience (call centre) departments. These 5 departments all interact with clients at different stages in their customer life cycle and often decisions taken in one department have major influence on the others.
The departments currently work together on many issues, opportunities and process improvements, but department heads are often too busy managing day to day work to be able to put full focus into improvements and cross-departmental initiatives. Therefore cross-departmental initiatives are currently mostly done through small projects without a full-time person focused on them.
As Business Process Consultant, you will be this link. You will assess the processes of PEG’s departments and develop and lead projects which influence cross departmental decisions.
Responsibilities
- Create process improvements
- Build better alignment between the sales, data, inventory, call center and credit departments
- Work closely with the call center director, sales director, inventory director, credit director, strategic planning manager and report to the country director
- Pilot new projects and encourage an appetite for change in PEG staff
- Start projects, form project teams and make sure the projects are implemented in day-to-day work
Sound exciting? Here’s who we are looking for.
Skills & Qualifications
- Bachelor or Masters’ Degree in Engineering, Economics, Management or a related field
- Experience of at least 2 years in a project management or operations role.
- Positive, enthusiastic and passionate
- Great analytical skills
- Innovative and comfortable to challenge the status quo
- Fluent in English, preferable in French as well
- Experience working in Africa or other developing countries an asset
- Experience working in a start-up environment an asset
